Ubisense today announced it has launched myWorld for Salesforce on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in new ways. myWorld is a scalable and configurable geolocation enterprise platform built for communications and utility network operators. It enables customers to tap into the hidden value of their complex spatial asset and engineering systems, increasing productivity, reducing costs, enhancing customer service and helping to improve network performance[i].
Built on the Salesforce Platform, myWorld for Salesforce is currently available on the AppExchange .
myWorld for Salesforce
myWorld offers sales, customer service and operations users self-service access to the detailed network engineering, capacity and serviceability information they need to increase win rates and improve customer experience. Sales and service reps will be able to respond directly to customer requests and issues quickly and effectively, freeing up engineering to focus on important network projects. myWorld provides context-aware map views within the Salesforce workflows and screens that departments use every day.
Comments on the News
Richard Petti, CEO at Ubisense, said, “myWorld delivers efficient integration of critical network and operational information to Salesforce users. The new product accelerates response times, improves quality and elevates customer experience for telecom, cable and utility customers. myWorld is currently used by more than 30,000 professionals[ii] and we are looking forward to helping many more realise the benefits of the solution through the launch of the new myWorld app.”
“We are happy to welcome Ubisense onto the AppExchange, as they provide customers with an exciting new way to unlock the value of their geospatial network inventory data and drive value,” said Mike Wolff, SVP, ISV Sales, Salesforce. “The exponential growth of the AppExchange underscores the enormous opportunity the entire Salesforce ecosystem has in creating cutting-edge solutions and driving customer success.”
About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies to sell, service, market and engage in entirely new ways. With more than 5,000 solutions, 5 million customer installs and 70,000 peer reviews, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
Additional Resources
Salesforce, AppExchange and others are among the trademarks of salesforce.com, inc.
About Ubisense
Ubisense is a trusted adviser to some of the biggest communications, utility, automotive and aerospace companies in the world, offering in-depth knowledge of the sectors in which we operate and the challenges that our customers face, at every level of the organisation.
Our solutions are based on powerful enterprise platforms, supported by a range of customer-led applications, that use location to deliver a real-time digital twin of our customer’s physical operations, proven to drive quality, increase productivity, manage complexity and reduce costs.
Headquartered in Cambridge, UK, Ubisense has offices in France, Germany, North America, Canada and Japan, supported by a network of highly skilled partners around the globe. Together we’re able to tackle real-world problems that span disciplines and traditional silos.
References
i. myWorld customers have seen average savings of 30 minutes per day per field tech resulting in greater productivity and a reduction in MTTR.
ii. There are more than 30,000 myWorld user licences in operation
