Leading global provider of mission critical air and gas handling products, technologies and services, Howden, has launched an additional offering as part of its Remote Assistance service. The new app-based service, Howden Virtual Expert, signals a new era for digitally assisted equipment maintenance and follows four years of Howden pioneering industrial Augmented Reality (AR) technology.
The new service brings access to Howden’s experts for training, problem solving and maintenance from anywhere in the world.
Making use of PTC’s Vuforia Chalk software, the service brings flexibility and fast response through the inclusion of the Howden Virtual Expert tool. This allows issues to be evaluated without the need to send an engineer into the field. It enables maintenance troubleshooting, fast access to product expertise and guidance, and can support customers to resolve minor issues themselves.
“Expanding our offering will improve our overall service model providing customers around the world greater access to Howden’s aftermarket technical support. We can respond faster and more efficiently to address technical issues and minimise equipment downtime for our customers.”
Howden focuses on helping customers increase the efficiency and effectiveness of their air and gas handling processes enabling them to make sustainable improvements in their environmental impact. Howden designs, manufactures and supplies products, solutions and services to customers around the world across highly diversified end-markets and geographies.
The business recently announced its target to be carbon Net Zero by 2035 through the purchase of renewable energy and carbon free energy; efficiency gains from energy conservation measures; and by renewable energy projects at its manufacturing facilities. The largest impact the business will have on global sustainability will be through its partnership with customers to supply equipment that will make a major impact on their carbon emissions and sustainability.
About Howden
Howden is a leading global provider of mission critical air and gas handling products. We enable our customers’ vital processes which advance a more sustainable world. Based in Glasgow, Scotland, Howden has over 160 years of heritage as a world-class application engineering and manufacturing company with a presence in 35 countries. Howden manufactures highly engineered fans, compressors, heat exchangers, steam turbines, and other air and gas handling equipment, and provides service and support to customers around the world in highly diversified end-markets and geographies. Since October 2019, Howden has been a portfolio company of KPS Capital Partners, LP. For more information: www.howden.com
